Effective Date: 20th May 2025
The Surface Group
Website: https://thesurfacegroup.com.au
1. Overview
The Surface Group ("we", "our", or "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including but not limited to:
3. How We Collect Personal Information
We collect your personal information in the following ways:
We only collect personal information by lawful and fair means and, where appropriate, directly from you.
4. Why We Collect and Use Your Personal Information
We collect, use and disclose personal information to:
We do not sell, rent or trade your personal information to third parties for marketing purposes.
5. Disclosure of Your Personal Information
We may share your personal information with:
All third-party providers are required to handle your data in compliance with Australian privacy laws.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
This includes:
If we no longer require your personal information, we will securely delete or de-identify it.
7. Cookies and Website Analytics
Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to collect non-personal information about how visitors interact with our site.
Cookies help us:
You can disable cookies in your browser settings, though some site features may not function optimally.
8. Accessing and Correcting Your Personal Information
You have the right to access your personal information and request correction if it is inaccurate, out-of-date, or incomplete.
To request access or correction, contact us using the details in Section 10. We may require identity verification before processing your request. In most cases, we will respond within 30 days.
9. Marketing and Communications
We may send you promotional emails, updates, or offers we think you'll find valuable. You can opt out of these communications at any time by:
Your decision to opt out will not affect your ability to receive service-related communications.
10. How to Contact Us
For questions about this Privacy Policy or to make a request or complaint, please contact:
The Surface Group
0420 441 240
hello@thesurfacegroup.com.au
We take all complaints seriously and aim to resolve them promptly in accordance with Australian privacy legislation.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our business operations. The updated version will be published on our website with the effective date clearly marked.
We encourage you to review this page periodically.
Your privacy matters to us. Thank you for trusting The Surface Group with your personal information.
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