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Privacy Policy

 

Effective Date: 20th May 2025
The Surface Group
Website: https://thesurfacegroup.com.au


1. Overview


The Surface Group ("we", "our", or "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.


2. What Personal Information We Collect


We may collect personal information including but not limited to:

  • Full name
     
  • Email address
     
  • Phone number
     
  • Residential or delivery address
     
  • Business name (if applicable)
     
  • Details of your property renovation or product enquiries
     
  • Payment information (if applicable)
     
  • IP address and browser activity via cookies (see Section 7)
     

3. How We Collect Personal Information


We collect your personal information in the following ways:

  • When you complete a quote request or contact form on our website
     
  • When you communicate with us via phone, email, or social media
     
  • When you make a purchase or engage our services
     
  • When you participate in marketing campaigns, giveaways, or customer surveys
     
  • Automatically through your use of our website (cookies, analytics)
     

We only collect personal information by lawful and fair means and, where appropriate, directly from you.


4. Why We Collect and Use Your Personal Information


We collect, use and disclose personal information to:

  • Provide our products and services to you
     
  • Respond to your enquiries and provide quotes
     
  • Process orders, payments, and installations
     
  • Improve our website and customer experience
     
  • Send you updates, promotions, and marketing communications (you can opt-out anytime)
     
  • Comply with our legal obligations and resolve disputes
     

We do not sell, rent or trade your personal information to third parties for marketing purposes.


5. Disclosure of Your Personal Information


We may share your personal information with:

  • Our contractors, installers, and service providers who assist in delivering our services
     
  • Technology providers (such as email marketing platforms, payment gateways, or analytics tools)
     
  • Professional advisers, such as accountants, lawyers, and insurers
     
  • Government authorities or regulators where required by law
     

All third-party providers are required to handle your data in compliance with Australian privacy laws.


6. Data Storage and Security


We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

This includes:

  • Secure storage of physical and digital records
     
  • Use of trusted cloud platforms with data encryption
     
  • Limiting access to your information to authorised personnel only
     

If we no longer require your personal information, we will securely delete or de-identify it.


7. Cookies and Website Analytics


Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to collect non-personal information about how visitors interact with our site.

Cookies help us:

  • Understand site usage and improve performance
     
  • Tailor content and advertising to your preferences
     
  • Remember your details between visits (where applicable)
     

You can disable cookies in your browser settings, though some site features may not function optimally.


8. Accessing and Correcting Your Personal Information


You have the right to access your personal information and request correction if it is inaccurate, out-of-date, or incomplete.

To request access or correction, contact us using the details in Section 10. We may require identity verification before processing your request. In most cases, we will respond within 30 days.


9. Marketing and Communications


We may send you promotional emails, updates, or offers we think you'll find valuable. You can opt out of these communications at any time by:

  • Clicking “Unsubscribe” in any marketing email
     
  • Contacting us directly via phone or email
     

Your decision to opt out will not affect your ability to receive service-related communications.


10. How to Contact Us


For questions about this Privacy Policy or to make a request or complaint, please contact:


The Surface Group
0420 441 240
hello@thesurfacegroup.com.au

We take all complaints seriously and aim to resolve them promptly in accordance with Australian privacy legislation.


11. Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in the law or our business operations. The updated version will be published on our website with the effective date clearly marked.

We encourage you to review this page periodically.


Your privacy matters to us. Thank you for trusting The Surface Group with your personal information.

Copyright © 2025 The Surface Group - All Rights Reserved.

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